Transformation Story · E-commerce
Southeast Asian E-commerce — Finding 30+ Opportunities in Vendor Onboarding
How journey mapping, Inside-Out / Outside-In assessment and process maturity analysis can turn one onboarding journey into a portfolio of transformation opportunities.
Case Study at a Glance
The transformation in under a minute.
Business problem
Vendor onboarding had accumulated process, experience and technology inefficiencies across the journey.
What was done
Customer Journey Mapping, Inside-Out / Outside-In assessment, process maturity analysis, streamlining, reengineering and opportunity identification.
Outcome / evidence
30+ transformation opportunities were identified across process streamlining, reengineering and technology intervention.
30+Transformation opportunities
3Opportunity types: streamline, reengineer, digitize
1End-to-end onboarding journey
Vendor OnboardingCustomer JourneyProcess MaturityReengineeringOpportunity Prioritization
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