About Harish Rao
Independent judgment shaped by 23+ years in customer operations and transformation.
I help leaders pressure-test transformation, automation and AI decisions before major investments are made.
Professional story
From operations reality to transformation advisory.
My experience spans customer operations, BPO, consulting, digital transformation, automation and AI initiatives across global organizations.
What I bring
- 23+ years across operations, consulting and transformation
- Experience across banking, healthcare, telecom, technology and digital services
- Hands-on exposure to AI, automation, contact center modernization and governance
- Independent perspective with no software sales or implementation agenda
Experience base
Experience across leading organizations.
Former Deloitte | EXL | Infosys | Quantiphi | Concentrix | Accenture | Wipro
Operations depth
Grounded in real customer service operations, process constraints, staffing realities and performance pressures.
Transformation delivery
Experience across discovery, business case, roadmap, governance, automation and benefits realization.
Executive advisory
Focused on helping leaders make better decisions before they commit people, budget and technology.
Advisory philosophy
Reality before strategy. Readiness before technology. Outcomes before implementation.
Reality first
- Understand current workflows
- Validate volumes and exceptions
- Identify operational constraints
Readiness first
- Assess ownership
- Review governance
- Check delivery capacity
ROI first
- Challenge benefit assumptions
- Clarify adoption requirements
- Plan realization, not just go-live
